Returns and Exchanges

I'm sure you will be delighted with your natural fibres but in case you are not happy, we offer a 14 day exchange or returns policy so if there is anything wrong with your order please feel free to fill in the returns slip on your invoice and send it back unworn in its original packaging/tags. We recommend you obtain proof of delivery from the post office just in case the parcel gets lost. If you return the item after the 14 day period you may be eligible to receive a credit note. Please email us first to discuss any returns after the 14 days in case it is not possible. We don't offer returns or exchanges on Sale or Clearance items.

 

Returns Terms and Conditions

  • A refund will be processed when we receive your returned items, please use the form on the back of your receipt.
  • Items for exchange will incur a minimal shipping cost of $6 for shipping the new items out to you. 
  • Refunds on orders paid for via Afterpay will incur a 5% fee as this merchant fee is not refunded to us when an order is refunded via Afterpay. Alternatively we can give you a credit note for the full amount for you to use on a future order without expiry. 
  • Delivery costs are not refunded if items are returned or exchanged unless where items may be faulty. 
  • Pre-ordered or Special Order items are ordered in especially for you so they cannot be returned for a refund but we can offer a credit note.
  • No returns/exchanges on Sale/Clearance items sorry.

Please address your returns to: 

Woollykins, 227 Barker Street, Castlemaine 3450 VIC

Thank you so much for shopping at Woollykins. We hope you enjoy your natural fibres for many years to come.