Returns and Exchanges

New Returns Policy as at June 2018

As a small business with a range of high demand and seasonal pieces we now offer returns/exchanges for Store Credit only. We no longer offer refunds on change-of-mind purchases, with our beautiful selection we are confident you’ll find some other treasures to replace items that do not suit your purposes.

If you decide to return any pieces, please do so within 14 days of receipt. Fill in the returns slip on the back of your invoice and sent it back unworn in its original packaging with all tags. We recommend you obtain proof of delivery from the post office just in case the parcel gets lost. If in doubt, please email us first to discuss your returns.  We don't offer returns or exchanges on Sale or Clearance items so please choose carefully. When we receive your return then we will issue you a Store Credit code that can be redeemed in the checkout. You can then place another order with the different sizes/styles that you require.

This new policy will help us ensure that there are less issues with our inventory and will simplify and speed up the process of exchanges. As a small business this also helps us manage cash flow and ensure that we are ordering enough for everyone. Thanks so much for your understanding and support.

Returns Terms and Conditions

  • A Store Credit will be supplied when we receive your returned items, please use the form on the back of your receipt.
  • Items for exchange will need to be reordered from stock.  
  • Afterpay returns are now processed the same as other payment methods - a credit note for the full amount will be issued to you for you to use on a future order without expiry. 
  • Delivery costs are not refunded if items are returned unless where items may be faulty. 
  • Special Order items are ordered in especially for you so they cannot be returned for a credit, please choose carefully.
  • No returns on Sale/Clearance items sorry.

Please address your returns to: 

Woollykins, Room 80, The Woollen Mills, 9 Walker Street, Castlemaine 3450 VIC

Thank you so much for shopping with Woollykins. We hope you enjoy your natural fibres for many years to come.